FAQ

We accept the following payment methods at checkout.

Yes, in most cases, within 12 hours of ordering. After 12 hours, the order is already in transit and can no longer be changed or cancelled. Contact us at info@sultansofhats.com as soon as possible.

Each fedora is handmade from 100% Australian wool, built for the woman who wears her confidence like a crown. Crafted to last. Worn forever.

Measure the circumference of your head with a soft measuring tape, or a piece of string and a ruler if you don't have one at hand.

For the classic fit, measure just above the eyebrows, at the widest point at the back. For a more relaxed fit worn further back, measure higher up, at the hairline.

The tape should rest snug, not tight. If your measurement falls between sizes, round up for a slightly looser, more relaxed fit.

Still unsure? Contact us and we will help you find the right one.

Yes. We ship every order with PostNL, free of charge to the Netherlands, the European Union, and worldwide, dispatched within 1 to 2 business days.

Delivery takes 1 business day within the Netherlands, 3 to 7 business days within the EU, and 7 to 14 business days outside the EU.

Please contact us at info@sultansofhats.com. We will gladly help you locate your shipment. All orders are sent with tracking, and we keep proof of dispatch for every parcel.

Yes, you have 30 days to return your hat for a full refund, no questions asked. Want to exchange instead? Just return your item and place a new order for the size or style you'd like.

Once your return is received and approved, you will be automatically refunded to your original payment method within 10 business days.