Orders and shipping

How do I place an order?

You can place an order by adding the desired hat to your cart and following the checkout steps. Please let us know when you need help: info@sultansofhats.

What are the shipping costs?

Shipping costs are €6.95 per order within the Netherlands.

How long does delivery take?

Delivery within the Netherlands typically takes 2-5 business days.

Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number via email to follow your package.

Returns and Exchanges

Returns and Exchanges

You can return unwanted items within 14 days of receiving your order, as long as they are in their original condition. Return shipping costs are the responsibility of the customer.

How can I return or exchange an item?

You have the right to cancel your order within 14 days of receiving it, without needing to provide a reason. After cancellation, you have another 14 days to return your product. You will receive a full refund for the order amount.
To return your hat, please let us know using the form below, and we will email you with the necessary details.
To start a return, contact us at info@sultansofhats.com.
 
Please note, you will be responsible for all return shipping charges. We strongly recommend using a trackable method to mail your return.
 
Exchanges
The fastest way to get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
 
Cancellations
Cancellations can be made in most cases within 12 hours of ordering. After 12 hours, the order is already in transit. You will need to wait until the package arrives and then return it to us.
 
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.
 
Refunds
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@sultansofhats.com.
 
Important Notes
  • Items must be returned within 14 days.
  • We do not accept worn or used items.
  • We cannot reimburse return shipping costs.
If you have any questions, feel free to reach out to us at info@sultansofhats.com.

Payment

What payment methods do you accept?

We accept payments via iDEAL, credit card (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and bank transfer.

Is it safe to order from your webshop?

Yes, we use secure and encrypted payment systems to protect your personal information.

Product Information

How do I know which hat size I need?

To figure out your size, measure around your head. Grab a measuring tape for this. Begin at the back of your head, loop it around to the front, right above your eyebrows. Make sure it's snug but not squeezing too hard. If you like your hat a tad looser, add about 1 cm to the measurement.
No measuring tape? No problem. Grab a piece of string instead. Wrap it around your head, then measure its length with a ruler. Round up to the nearest whole number for both ways.
 
• Maat S is 55 cm
• Maat M is 57 cm
• Maat L is 59 cm
• Maat XL is 61 cm
 
If you're unsure about a size, feel free to contact us so we can help you!

Are the colors of the hats on the website accurate?

We strive to display colors as accurately as possible. However, please note that colors may vary slightly depending on your screen settings.

Do you offer custom-made hats?

Yes, we offer custom hat options. Please contact our customer service for more information.