You have the right to cancel your order within 14 days of receiving it, without needing to provide a reason. After cancellation, you have another 14 days to return your product. You will receive a full refund for the order amount. 

To return your hat, please let us know using the email below, and we will email you back with the necessary details.

To start a return, contact us at info@sultansofhats.com.

Please note, you will be responsible for all return shipping charges. We strongly recommend using a trackable method to mail your return.

Exchanges

The fastest way to get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Cancellations

Cancellations can be made in most cases within 12 hours of ordering. After 12 hours, the order is already in transit. You will need to wait until the package arrives and then return it to us.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@sultansofhats.com.

Important Notes

Items must be returned within 14 days.

We do not accept worn or used items.

We cannot reimburse return shipping costs.

If you have any questions, feel free to reach out to us at info@sultansofhats.com.