Returns
Your right to return
You have 30 days to return your hat for a full refund, no questions asked.
To return your hat, please let us know using the form below, and we will email you with the necessary details.
You will be responsible for all return shipping charges.
We strongly recommend using a trackable method to mail your return.
Frequently asked
Can I exchange an item instead of returning it? +
The fastest way to get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
Can I cancel my order? +
Cancellations can be made in most cases within 12 hours of ordering. After 12 hours, the order is already in transit. You will need to wait until the package arrives and then return it to us.
My item arrived damaged or wrong. What now? +
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.
When will I get my refund? +
We will notify you once we have received and inspected your return. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at info@sultansofhats.com.
Please keep in mind
- Items must be returned within 30 days.
- We do not accept worn or used items.
- We cannot reimburse return shipping costs.