Shipping
Where we send
We ship every order with PostNL, free of charge, wherever you are.
| Destination | Cost |
|---|---|
| The Netherlands | Free |
| European Union | Free |
| Worldwide | Free |
Orders are typically dispatched within 1 to 2 business days.
When it arrives
| Destination | Estimated Delivery |
|---|---|
| The Netherlands | 1 business day |
| European Union | 3 to 7 business days |
| Outside the EU | 7 to 14 business days |
What's included
All prices displayed on our website are final. Under the Dutch Small Businesses Scheme (KOR), no VAT is charged on our products.
For orders shipped outside the European Union, import duties, customs fees, or local taxes may be charged by your country's customs authorities upon arrival.
These charges, if applicable, are the responsibility of the customer and are not included in our prices or shipping costs.
Frequently asked
Can I track my order? +
Once your order has been shipped, you will receive a tracking number by email. Use this to follow your shipment on the PostNL website.
My package is missing. What should I do? +
Please contact us at info@sultansofhats.com. We will gladly help you locate your shipment. All orders are sent with tracking, and we keep proof of dispatch for every parcel.
Can I return or exchange an item? +
Yes. Please refer to our Returns Policy for the exact steps.
Why is my delivery taking longer than expected? +
Delivery can occasionally take longer due to factors beyond our control, such as busy holiday periods, customs processing, or unforeseen circumstances. Thank you for your patience.